Terms of service
1. Overview
This website is operated by Aluzera. Throughout the site, the terms “we”, “us” and “our” refer to Aluzera.
By visiting our website and/or purchasing something from us, you agree to these Terms of Service. These terms apply to all users of the website, including customers and visitors.
Please read these Terms carefully before using our website or placing an order.
2. Online Store Terms
By placing an order with Aluzera, you confirm that you are legally capable of entering into a binding contract.
You may not use our products or website for any unlawful or unauthorised purpose.
We reserve the right to refuse or cancel an order where reasonably necessary, including in cases of suspected fraud, incorrect pricing, payment issues or product availability.
3. Products and Information
We make every reasonable effort to display our products, descriptions, images and colours as accurately as possible.
However, the appearance of colours may vary depending on your device or screen.
We reserve the right to modify or discontinue products without notice. Product availability is not guaranteed until your order has been accepted.
4. Prices and Payment
All prices displayed on our website are shown in the applicable currency and include taxes where stated or required by law.
Prices may change at any time, but changes will not affect orders that have already been accepted.
You agree to provide current, complete and accurate billing and payment information when placing an order.
5. Orders
After placing an order, you will receive an order confirmation. This does not necessarily mean that your order has been accepted.
We reserve the right to cancel or refuse an order before dispatch where reasonably necessary. If payment has already been taken for an order that we cancel, the applicable amount will be refunded.
Please ensure that your delivery address and contact information are correct before completing your purchase.
6. Order Cancellations
If you wish to cancel or change an order, please contact info@aluzera.com as soon as possible.
Once an order has been shipped, we cannot cancel or stop the shipment. You will need to wait until the order arrives and then request a return in accordance with our Refund Policy.
This does not affect any statutory cancellation or return rights you may have under UK consumer law.
7. Shipping and Delivery
Estimated delivery times shown on our website are estimates and may be affected by circumstances outside our reasonable control.
Customers are responsible for providing a complete and accurate delivery address.
If your order is delayed, lost or damaged during delivery, please contact us at info@aluzera.com so we can investigate the issue.
Nothing in this section limits your rights under applicable UK consumer law.
8. Returns and Refunds
Eligible products may be returned within 30 days of receiving your order, subject to the conditions set out in our Refund Policy.
Unless the product is faulty, damaged, incorrect or applicable law provides otherwise, return shipping costs are the responsibility of the customer.
Refunds and returns are handled according to our Refund Policy and applicable UK consumer law.
9. UK Consumer Rights
If you are purchasing as a consumer in the United Kingdom, you have legal rights under UK consumer protection legislation.
Goods must, among other requirements, be of satisfactory quality, fit for purpose and as described.
For eligible online purchases, consumers also generally have a statutory 14-day cancellation period.
Nothing in these Terms of Service or our other policies is intended to exclude, restrict or replace any statutory rights that cannot legally be excluded.
10. Intellectual Property
All content on the Aluzera website, including our branding, text, graphics, product images, logos and website design, is owned by or licensed to Aluzera unless otherwise stated.
You may not copy, reproduce, distribute or commercially use our content without our prior written permission.
11. Prohibited Uses
You may not use our website to commit unlawful or fraudulent acts, interfere with the security or operation of the website, introduce malicious software, infringe intellectual property rights or attempt to collect information about other users without authorisation.
We reserve the right to restrict access to our website where these Terms are violated.
12. Liability
We do not exclude or limit liability where doing so would be unlawful, including liability that cannot be excluded under applicable UK consumer law.
To the extent permitted by law, Aluzera will not be responsible for losses that were not reasonably foreseeable when the contract was formed or losses resulting from circumstances outside our reasonable control.
Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded.
13. Changes to These Terms
We may update these Terms of Service from time to time. Any changes will be published on this page.
The Terms applicable to your purchase will generally be those in effect when your order is placed, subject to applicable law.
14. Governing Law
These Terms are governed by applicable laws of the United Kingdom, subject to any mandatory consumer protections that apply to you based on where you live.
Nothing in these Terms prevents UK consumers from relying on mandatory rights or protections available to them under applicable law.
15. Contact Information
If you have any questions about these Terms of Service, please contact us:
Aluzera
Email: info@aluzera.com
