Shipping policy

Order Processing

Once your order has been successfully placed, it will be prepared for shipment as soon as possible.

You will receive a confirmation email after placing your order. Once your order has been shipped, you may receive tracking information where available.

Delivery Times

Our estimated delivery time for orders within the United Kingdom is 5–8 business days.

Business days are Monday to Friday and exclude weekends and public holidays.

Please note that delivery times are estimates and may occasionally be affected by circumstances outside our reasonable control, such as courier delays, severe weather or unusually high order volumes.

Order Tracking

Where tracking is available, you will receive your tracking details once your order has been dispatched.

Please allow some time for the tracking information to become active after receiving your shipping confirmation.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If you notice an error in your shipping information, please contact us at info@aluzera.com as soon as possible.

Once your order has been shipped, we cannot guarantee that the delivery address can be changed or the shipment can be stopped.

Lost or Delayed Orders

If your order has not arrived within the expected delivery timeframe, please check your tracking information first.

If there has been no update or you believe your parcel may be lost, please contact us at info@aluzera.com and we will assist you.

Damaged Packages

If your order arrives damaged, please contact us at info@aluzera.com as soon as possible with your order number and photos of the damaged item or packaging.

We will review the issue and provide an appropriate solution.

Customs and Import Charges

For orders delivered within the United Kingdom, any applicable taxes, duties or import charges will be handled as stated during checkout or as required by applicable law.

Contact Us

If you have any questions regarding shipping or delivery, please contact:

Aluzera
info@aluzera.com