Once your order has been shipped, you'll receive an email with a tracking link.

We accept all major payment methods, including American Express, Apple Pay, Google Pay, Maestro, Mastercard and Visa.

We currently ship anywhere within the UK.

All orders £50+ ship for free! Orders under £50 ship for £3.99.

Please allow 5-8 business days for shipping.

If you're not 100% satisfied with a product you purchased, you have 30 days to request a refund.

Requests made within 30 days of purchase will be refunded to the original payment method, minus shipping and handling costs. We monitor return activity for misuse and reserve the right to limit returns in all cases. All returns are subject to validation and approval.

Please follow the refund instructions here.

If you receive a damaged product, our customer service team will be happy to exchange it for you. Simply chat with us via info@aluzera.com and provide images of the damaged products